These Terms & Conditions ('Terms') govern the use of the Florist Bromley Common website (the 'Site') and the procurement of flower delivery and related products and services (the 'Services') offered by Florist Bromley Common. By placing an order with us for flower delivery in Bromley Common or surrounding areas, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our Services.
For the avoidance of doubt, these Terms apply to all customers resident in or requesting delivery to Bromley Common and the surrounding localities.
By using this Site and purchasing our products, you affirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. You also confirm that all information provided during the ordering process is true, accurate, current, and complete.
Our order process is designed to be seamless, efficient, and user-friendly, enabling customers across Bromley Common to schedule reliable online flower delivery for every occasion. The process includes the following steps:
Please ensure all delivery details are accurate; errors may result in delays or failed deliveries. We cannot be responsible for failed delivery due to incorrect addresses or incomplete information.
All flower arrangements and products are subject to availability. In the event that an item you have ordered is not available, we reserve the right to substitute with a similar item of equal or greater value and quality. We will contact you if a major substitution is necessary.
All prices displayed on the Site are in Pounds Sterling (£) and include VAT unless expressly stated otherwise. Prices may change without prior notice but will not affect confirmed orders.
We accept various secure payment methods, as indicated at the checkout. Payment is required in full at the time of order, and your order will not be considered received or processed until payment is successfully made. All financial transactions are processed through trusted third-party gateways, ensuring your personal data remains secure. We do not store your card details on our servers.
We offer flower delivery services within Bromley Common and surrounding areas, subject to our delivery schedule and routes. Delivery times stated on the Site are estimates only and cannot be guaranteed, especially during peak times (e.g., Valentine’s Day, Mother’s Day, Christmas).
It is your responsibility to ensure someone is available on the day of delivery at the address provided. If no one is present, we will use our discretion to leave the flowers in a safe place or with a neighbour, or leave a calling card for further action. We cannot accept responsibility for perishable goods once they have been delivered as agreed.
If you wish to make changes to your order or cancel it, please contact us as soon as possible. Amendments or cancellations can only be processed before the order has been prepared or dispatched. Owing to the perishable nature of our products, orders that have already been processed or are out for delivery cannot be cancelled or refunded.
For bespoke arrangements and peak period orders (e.g., special holidays), a minimum notice period may be required for amendments or cancellations. We reserve the right to charge for costs incurred before cancellation if the preparation of your order has commenced.
Customer satisfaction is of paramount importance to Florist Bromley Common. If your order is incorrect, damaged, or of unsatisfactory quality, please contact us within 24 hours of delivery, providing photos where possible, so we can investigate and resolve the issue promptly. Remedies may include a replacement, partial refund, or full refund at our discretion.
Due to the perishable nature of flowers, we are unable to accept returns unless the above conditions are met. Refunds, if approved, will be processed via the original payment method within a reasonable timeframe.
Florist Bromley Common is committed to delivering high-quality products and excellent customer service. However, our liability is limited as follows:
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including for death or personal injury caused by our negligence or for fraud.
The content included on this Site, such as text, graphics, images, logos, and catalogue design, is the property of Florist Bromley Common or its content suppliers and is protected by applicable copyright and intellectual property laws. Any use, reproduction, or distribution of the content without our express permission is strictly prohibited.
You must not use this Site in any way that causes, or may cause, damage to the Site or its availability or accessibility. You must not conduct any systematic or automated data collection activities on or related to this Site, nor use the Site for any purposes related to marketing without our express written consent.
We are committed to protecting your privacy and handling your personal data in accordance with all applicable laws. Please refer to our Privacy Policy for detailed information regarding data collection, use, and your rights.
We reserve the right to revise these Terms from time to time to reflect changes in our operations, relevant laws, or best practices. The latest version will always be available on the Site and applies to new orders immediately upon publication. It is your responsibility to review these Terms periodically for updates.
This Site may feature or refer to third-party services, such as payment processors or delivery partners. You are responsible for reading and agreeing to their respective terms and conditions as they may apply to you in addition to ours.
If any provision of these Terms is found by a competent authority to be invalid, illegal, or unenforceable, that provision shall be enforced to the fullest extent permissible and the validity or enforceability of the remaining provisions shall not be affected.
These Terms, and any dispute or claim arising from or related to them, are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms, alongside our Privacy Policy and any additional terms published on the Site, constitute the entire agreement between you and Florist Bromley Common regarding online flower delivery for Bromley Common and surrounding areas, superseding all previous communications.
If you have any questions about these Terms & Conditions or would like further information on our order process, delivery options, or your rights, please don’t hesitate to reach out via the contact form on our Site. We are dedicated to providing outstanding service across Bromley Common and look forward to serving your floral needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 113 Crown Ln, Bromley, BR2 9PJ.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bromley Common, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bromley Common.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
