Florist Bromley Common Returns, Refunds & Complaints Policy

Our Commitment to Fresh Flowers in Bromley Common

At Florist Bromley Common, we are passionate about delivering only the freshest flowers to our customers. As a trusted local Bromley Common florist, we proudly serve households and businesses throughout the area, ensuring every arrangement leaves our shop in pristine condition—guaranteed fresh and beautifully presented.

Freshness Guarantee

All our flower bouquets and arrangements are covered by our Freshness Guarantee. We source only premium blooms and handcraft each order with care, promising our customers vibrant, long-lasting flowers. Upon delivery, your flowers should look fresh, healthy, and full of life—just as you’d expect from a reputable local florist.

Damaged-on-Arrival Policy

If you receive a delivery that arrives damaged or is not up to our usual high standards, please notify us promptly, preferably within 24 hours of delivery. We kindly ask that you provide a clear photograph of the damaged product so we can investigate the issue further. Your satisfaction is our priority, and we will always strive to resolve any problems quickly and efficiently.

Freshness Window

Our arrangements are guaranteed to remain fresh and beautiful for a minimum of five days from the date of delivery, provided they are cared for according to our included care instructions. In the rare event your flowers wilt or do not meet this freshness standard within the five-day window, please contact us with a description and a photo of the issue so we can make it right for you.

Refund & Replacement Options

If your order does not meet our Freshness Guarantee or arrives damaged, you will be offered the option of a replacement arrangement or a full refund, depending on your preference. We understand the importance of your occasion and promise to rectify any issues with minimal fuss. Replacements will be arranged at the earliest convenient time for you, and refunds will be processed promptly to your original method of payment.

Complaints Process

Your satisfaction is central to our service. If you have any complaints regarding your flowers or the service received, please contact our team as soon as possible, outlining your concerns and providing relevant details. We’ll review your feedback and respond as quickly as possible, aiming to resolve every issue to your complete satisfaction. Our customers in Bromley Common and neighbouring areas are always treated with fairness and respect.

Trusted Local Florist in Bromley Common

Florist Bromley Common is proud to be a favourite among households and businesses in the local area. Our dedication to quality and outstanding customer care sets us apart. Whether you’re ordering flowers for a celebration, sympathy, or simply to brighten someone’s day, our returns and complaints policy ensures your peace of mind every time you order.

Contact Us

If you have any questions or need to discuss a return, refund, or complaint, please reach out to our team. We’re here to help and will always do our best to provide a swift, satisfactory resolution.